Our Perspective

The digital currency market is crazy — but are we free-falling or learning to fly?

The digital currency market is crazy — but are we free-falling or learning to fly?

I’ll never forget the first time a much younger (and more limber) Russell jumped off the highest diving board at the pool of our local recreation complex. I was terrified and felt like I was falling for an eternity. The only comparable experience in my life was one shared by a great many investors when watching the NASDAQ take its own considerable plunge from a hefty 5048 points in March 2000 to 1114 by October 2002.

The Hottest New Technology is Only Missing One Thing: Good Old Fashioned Customer Service

The Hottest New Technology is Only Missing One Thing: Good Old Fashioned Customer Service

If you entered the cryptocurrency market in 2017 or prior, you’ve likely had the following level of customer service when trying to get an answer to a question or resolve a problem: dead silence. Yes, silence on the other end of the phone when you’re trying to determine the whereabouts of the money you wired to fund your accounts. Silence when it’s been five weeks and yet there’s no sign that your ID has been cleared for KYC. Silence because the email address or telephone number on a website was just a ruse of support.

What is Missing With Cryptocurrency Exchanges Today

In today’s ever-expanding cryptocurrency exchange landscape, there are a number of high-end features that make these exchanges appealing to users. These range from using utility tokens for trading fee discounts to stop-loss features for traders. However, when it comes to onboarding new users into the cryptocurrency realm, a sizable gap exists. EZ Exchange plans to close this gap in swift fashion in having a number of features and tools to help onboard both the experienced and new cryptocurrency user alike.

Customer Service…. a major roadblock in the adoption of Crypto

Having been part of the crypto community since 2013, I have had the sincere honour of witnessing an evolution of technology fueled by brilliant minds; however; as like most of you I have had trials and tribulations. Access to reliable information, mentoring and education, but most of all quality customer service has been a source of both extreme frustration and disappointment.